FAQs
What is MAX, Merial Awards Xpress?
MAX, Merial Awards Xpress is a new program that allows customers to utilize a mobile device to scan and submit invoices to earn rebates for MERIAL® brand cattle and equine
products. It is an alternative to the mail-in paper rebates that are
currently in the market. The rebates linked to the MAX, Merial Awards Xpress program will be available on a reloadable* Visa card. The future rebates will auto-load onto the card.
How do customers enroll in the MAX, Merial Awards Xpress program?
Customers will need to enroll in the program on this website under the Enrollment tab, or by clicking
here.
When the Submit button is clicked, a confirmation page will provide a links to access the iOS app download and the MAX, Merial Awards Xpress Rebates website.
A confirmation email will also be sent.
What is the process for redeeming the rebate?
Once a customer is enrolled and has received the confirmation email, the MAX, Merial Awards Xpress app can be downloaded using the provided link. Within this app, follow the steps to scan an image of the invoice and the relative UPC codes. The provided fields should be used to enter information about the purchase. When everything is entered correctly it can be submitted. The app will track the invoice validation process.
How does the customer/client get paid?
After following the process for redeeming the rebate with the app, the submitted information will be reviewed for validation. If the necessary information is provided, the customer will receive the payment on their reloadable* Visa card.
How long will it take to receive the rebate?
When enrolling, the customer can choose to receive the MAX, Merial Awards Xpress Visa card or a mailed check. The initial card will be sent 5-10 days after validation. Upon activation, the first rebate will be available. If the card has been received from a prior submission, it will take 2-14 to be reloaded with newly submitted rebates. If the check is chosen, it will take 6-8 weeks to receive it in the mail.
Is the MAX, Merial Awards Xpress card reloadable?
YES! The card that the customer receives IS reloadable*, so be sure they hang onto it for future rebates!
Why should customers/clients enroll?
When enrolled, customers/clients will be able to scan invoices conveniently and receive rebates back onto the card*.
The rebate can be received on the card* in 2-14 days vs. the current 6-8 weeks it takes for checks.
How does the customer/client know what rebates are offered?
There is a section on the
http://max.merial.com website that shows all of the
current offers for the program. The MAX, Merial Awards Xpress app will also have a dropdown menu with products available for rebates. NOTE: Loyal customers could receive a special code in the future for more lucrative offers!
What if an enrolled member forgets their User ID
or Password?
Within the MAX, Merial Awards Xpress app, an enrolled customer can follow the steps through a secure process to reset the password.
Can the MAX, Merial Awards Xpress app be downloaded from the App Store?
Yes! The App requires the user to already be enrolled in MAX, Merial Awards Xpress program.
Can the reloadable card be linked to a business?
No—at this time it is not possible to link the card to a business. The card needs to be linked to a individual (ESIN numbers do not qualify).
Why is this better than mailing rebates?
Not only will customers/clients save time and money on postage by using the MAX, Merial Awards Xpress app, but they will receive rebates faster.
The turnaround time for receiving a rebate check by mail(current process) is 6-8 weeks, while the MAX, Merial Awards Xpress card will reload* with the
rebate amount in 2-14 days.
Why should a business register with the MAX, Merial Awards Xpress program?
The business will become a MERIAL® MAXimizer, and your business will be advertised as an authorized MAX, Merial Awards Xpress retailer/veterinarian. There is also potential for you to earn rebates for selling MERIAL® brand cattle and equine products.
What if I cannot locate my Customer location in the MAX, Merial Awards Xpress app?
Please mail the paper rebate to us or call 1-855-842-2226 for assistance.
If you have other questions, please contact your local Merial sales representative, or call 1-855-842-2226.
*The card is reloadable after the initial receipt and activation of the card. The card will be sent after the first submission that equals at least $10 worth of rebates.
**Data rates, fees, and charges may apply.